ESF Sports (West Island School)
Overall
Curriculum content and delivery
Variety of classes/activities/schedules offered
Professionalism of staff and teachers
Teacher to student ratio
Hygiene standards
Value of money
Ease of enrolment and payment
See MoreSee Less
Rigid policy
My son has been doing the ESF tennis class in WIS for the last 2 terms. While we are very happy with the coach and the lessons provided, their rigid policy regarding weather is quite disappointing. In their policy, in the event of inclement weather - e.g. rains (not a T8) classes are canceled and no make-up, refund or credit is issued! I do understand that this is to ensure safety of the students as the ground can get slippery, however we lost 3 days due to normal rain (not our fault) and not being given any compensation in my opinion is not a fair practice and a total waste of money! I had written to them separately however got just the standard response. I wish ESF would take a re-look at this policy and encourage more students to join. We do wish to continue next term as my son loves tennis!
Services Used
0 of 9
Classrooms/learning areas and facilities
Learning equipment, materials and technology
Amenities (bathrooms, stroller parking, baby changing room, nursing rooms, waiting area etc)
Trial classes
Booking and payment system
Parent-child programs
Parent-teacher discussions/workshops
Security system and personnel
First aid & fire safety equipment
See MoreSee Less
Tips
Read the terms of conditions before signing up.